1. What is this Privacy Policy about?
Western Aggregates values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and manage your personal data. It applies to all our operations and interactions with you, including the handling of credit information in line with our Credit Reporting Policy.
2. What is your personal information?
“Personal Information” refers to any data that can be used to identify you personally, as defined by New Zealand and Australian Privacy Acts. This includes any information that directly identifies you or can reasonably identify you when combined with other information.
3. What kinds of personal information do we collect and hold?
We may collect and hold various types of personal information, including:
- Name, address, and contact details (such as telephone numbers and email addresses)
- Date of birth
- Employment history, educational qualifications, and income details
- Government-related identifiers (e.g., IRD and tax file numbers, driver’s licence information)
- Financial information
- Details of products and services provided to you by us
- Other personal information you voluntarily provide during interactions with us
We may also collect sensitive information, such as union or professional association memberships and health information (for instance, for Covid-19 contact tracing). Such information will only be collected with your consent.
4. How do we collect your personal information?
We generally collect personal information directly from you through interactions such as:
- Correspondence (e.g., purchase orders, quotes, phone calls, emails)
- Inquiries about our products and services
- Engagement on social media platforms
- Surveys or questionnaires
- Applications for commercial credit
- Website registrations or usage
- Event registrations or attendance
- Job applications
Additionally, we may collect personal information from third parties, such as suppliers, recruitment agencies, or publicly available sources, provided that they have obtained your consent.
5. What happens if you do not provide your personal information?
If you choose not to provide requested personal information, we may be unable to offer some products or services, engage with you effectively, or provide information that might be relevant to you.
6. How do we hold your personal information?
We securely store personal information both electronically and physically, primarily in New Zealand or Australia. We use encryption, authentication, and other security measures to protect your data. Transmissions over the internet are not guaranteed to be secure, so any information sent online is at your own risk.
7. Why do we collect, use, hold, and disclose your personal information?
Your personal information is used for:
- Providing and designing our products and services
- Confirming your identity and authority
- Recording transactions and providing warranties or guarantees
- Tailoring products and services to meet your needs
- Managing access to our websites and locations
- Conducting market research and direct marketing
- Handling credit checks and business processing functions
- Ensuring health, safety, and regulatory compliance
- Updating records and managing complaints
8. Who will we disclose your personal information to?
We may disclose personal information to:
- Our employees, related companies, and affiliates
- Third-party contractors (e.g., couriers, marketing firms)
- Joint venture partners and business associates
- Professional service providers (e.g., legal, accounting)
- Regulatory and law enforcement agencies as required
9. Do we disclose personal information overseas?
Yes, we may disclose personal information to overseas recipients, including service providers and business partners located in countries like Australia, the USA, China, Singapore, the UK, Europe, the Pacific Islands, and South Africa. We ensure these recipients adhere to privacy obligations.
10. Do we use cookies or other web tracking systems?
We use cookies to track website traffic patterns. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but this may limit some website functionality. We also collect aggregated data on website usage, which does not identify individuals.
11. Direct Marketing
We may send you information about our products and services that we believe may interest you. You can opt out of marketing communications at any time by contacting us or using opt-out features provided in the communications.
12. Dealing with us anonymously or by using a pseudonym
You may interact with us anonymously or using a pseudonym for general inquiries. However, for transactions, we generally require personal information.
13. What we do if there’s a breach?
If a privacy breach occurs, we will take steps to address and mitigate any harm. If the breach is significant, we will notify the relevant Privacy Commissioner and affected individuals.
14. Access and correction of your personal information
You have the right to access and correct your personal information. Requests for access or correction must be made in writing and may require proof of identity. We may charge a fee for extensive requests but will not charge for making a request.
15. Complaints
For privacy concerns or complaints, contact our Privacy Officer. We will investigate and respond to complaints in a timely manner. You can also escalate your complaint to the Privacy Commissioner if needed.
16. Change of ownership
In the event of a business transfer, your personal information may be transferred to the new owner.
17. Amendments
We may update this Privacy Statement periodically. The latest version will be posted on our website and will take effect from the date of posting.
18. Contact details
For questions or concerns about this Privacy Statement, or to make a complaint, contact our Privacy Officer:
Western Aggregates
18 Akatea Rd, Glendene, Auckland 0602
Yard & Office: 09 813 0295
Mobile: 021 892 878
Email: info@westernaggregates.co.nz
Website: www.westernaggregates.co.nz
Date of issue: August 2024